I designed a health assistant AI app that simplified American Healthcare for users.
1st place
UXTerps Design Hackathon, 2023
Project Overview
What - A health assistant app using AI to answer health queries.
Why - To save users time figuring out the complicated and large number of information surrounding healthcare and insurance.
How - I interviewed users of varying demographics about their experiences and current problems with healthcare to come up with solutions.
Result - An app with AI health assistance, medicine calendar, document storage an emergency assist features.
Client
CommunicateHealth Inc.
Role
Product Designer
Team Size
2 members
Project Year
2023
Duration
24 hrs
Research Methods
Literature Review
Interviews
Affinity Diagram
Design Tools
Figma
Illustrator
Shotcut
The Design Challenge
Health literacy refers to an individual's ability to obtain, understand and use any healthcare information to make appropriate health related decisions.
"Simplify Health Literacy for users through the use of AI"
I was allowed to design any creative solution that fit this constraint. The catch? I had to study health literacy, do user research, come up with solutions and a high fidelity design in 24 hours.
Investigating Health Literacy
I spent the first 6-7 hours studying about health literacy, and talking to relevant people of various demographics and technological competency. My teammate and I wanted our solutions to be backed by real research data.
Literature Review
I studied research papers and academic journals to understand health literacy and its relationship with AI.
User Interviews
I interviewed people with varying demographics and technical knowledge about healthcare.
Affinity Diagram
Using the data from the interviews, we created an affinity diagram to interpret the broader themes.
Our Observations
Simplicity
Healthcare information is usually confusing and overwhelming
Trust
Healthcare information being reliable is very important
Single Source
It is a hassle to gather healthcare information from multiple places
Solution 1: Building Trust
"Trust is very important in healthcare"
A gentle onboarding with our friendly AI assistant, Clover. I drew him using Adobe Illustrator, drawing inspiration from pop culture robots to make him as friendly and trustworthy as possible.
Design Decisions
A monochromatic warm green color scheme to represent the client brand and invoke trust
Optional accessible settings within onboarding itself to make the overall experience more inclusive
WCAG 2.0 color contrast and accessibility standards
Light color scheme to appear friendly and wholesome through visuals
Solution 2: Simplifying Health Insurance
"Insurance is quite confusing, especially as someone new to the country"
I designed the AI assistant to retrieve information from uploaded medical documents to answer any relevant questions.
Design Decisions
Since this can have big privacy concerns, the feature is optional
Researched other AI assistants and messaging softwares to design it like a text chat with Clover
Voice commands like Alexa/Google Assistant to make it a familiar and quicker experience
Prompt recommendations before and after results to guide users
Solution 3: Centralized Information
"I want an online service which clarifies my medical questions in one place"
Clover can answer general health queries, personal health questions if information is provided, and centralize all your healthcare needs in a single place.
Design Decisions
Source information and privacy transparency included to build trust with the users
Clover's face and reactions included during questions and results to create a sense of physical presence
Voice recognition similar to popular apps with voice features like Whatsapp and Google assistant, to create familiarity
Solution 4: Medicine and Emergency
"It takes effort to keep up with medicine and I just proceed with the best way I know"
The calendar feature keeps track of medicines and sends reminders, while the emergency features can be accessed outside of the app through macro commands as well.
Design Decisions
Customizable single action SOS feature to notify 911 and family to make users feel safe
Colors outside design system (red and black) used to signify emergency and the seriousness of the feature
Design Process
1. Research
2. Ideation
3. Lo-fi
4. Hi-fi
5. Redesign
Reflections
Making sure all design decisions are research backed despite the time constraints was challenging.
I understood the importance of prioritizing key tasks and features in situations where you can't have everything.
My teammate and I worked on many tasks together. Working asynchronously on separate tasks would have been more time efficient.
I would also conduct more usability tests post design if I could.
What's Next?
CommunicateHealth Inc can use this prototype to get a direction for the development of their AI assistant.
Big developments in AI technology could have a significant impact on developments of projects like these.
